Customer Service


Forum des Sacs insists to the total satisfaction of their customers and will stop for nothing in order to achieve this

Thus Forum des sacs, online leather goods retailer, gives YOU the best brands (Eastpak, Delsey, Samsonite, Lancaster, Cerruti, Diesel, Quiksilver, Little Marcel, Le Tanneur, Ted Lapidus, Chipie, Calvin Klein, Converse, DDP, Hello Kitty, Lacoste, Mac Douglas etc ...) at the lowest prices.


Here on Forum des sacs,

- It's OKAY to get it wrong :)

Forum des Sacs reimburses or exchanges for you your purchase within 15 days in case you are not completely satisfied with it (the product should be in its original condition and packaging!).

- You can shop on our website in total confidence.

We want to sell quality products. Thus, the majority of our products have a guarantee and we take care to ensure a trustworthy after sales support service.

Please don't hesitate to write to us with your comments and suggestions, we will get back to you as soon as possible:


Customer service :

You can also reach us from Mondays to Fridays from 8:30 am to 5 pm on 00 33(1) 53 90 59 65

Or write to us on (We will reply within a 24 hour time frame).


Below you will find the terms and conditions to return your product(s):

1) Reimbursement or exchanges :

If you're not 100% satisfied and would like to exchange or get your purchase reimbursed, you have 15 days to return your product(s) in their original condition and packaging, to the following addresse:



                                                                                   Forum des Sacs

                                                                                   80 rue d' Alesia

                                                                                     75014 Paris



For all returns, we ask you to

- Attach the invoice to the product your are returning

- To give us the number of your order, the reason for which you wish to return your purchase and whether you want a voucher or direct refund contact us or click here.

-In All other cases, excluding refunds, we will send you a voucher (purchase check) that can be used directly to reorder or order another useful good upon receipt of your return. We thank you for kindly letting us,informally, know the reason for your product(s) return, so we can improve our service for YOU the next time. The cost of returning the product (s) will be to your charge.
The returned product (s) will be refunded or exchanged immediately after reception here at Forum des Sacs

Reimbursement will be made by check in the name and billing address of our customer who placed the order or directly on the customer's bank card.

If it is a defective good or if we made a delivery error related to your order, Forum des Sacs will cover the return shipping costs.

 In this case, the item must be returned within a maximum delay of 7 days.

Products returned damaged, soiled or incomplete will not be refunded.

2) Guaranteed Items :


For products under guarantee, the latter will not be in effect upon a normal wear and tear or poor maintenance or a manipulation from the customer.

The invoice must be attached to the returned product.

We kindly thank you for letting us know the reason for your return by filling out the form or by contacting us here.

Please clearly specify your order number.

The returned product(s) should be sent to the following address:


Forum des Sacs

80 rue d'Alesia

75014 Paris


or you can go directly to one of our partner stores
(see partner stores).

The shipping fee for repairs will be to your charge if the delay is one month after reception of your order. We do not take care of fees for repairs and return postage on manufacturing faults beyond one month after reception of your product (after review and validation).

Your purchase invoice must ABSOLUTELY be returned to us. The fees for returning your product (s) are your responsibility. The product(s) will be repaired (s) or exchanged (s) by Forum des Sacs

Beyond the limit of one year from the date of purchase, the product should be returned directly to the supplier themselves. Forum des Sacs won't consider any purchase over 1 year old.

You can ask the supplier's shipping address by writing to:


For any information related to after sales support service, you can write us on:


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