SERVICE CLIENT Sous 24H à contact@forum-des-sacs.fr

Frequently Asked Questions

-How To place an order on Forum des Sacs?

 

-When am I going to receive my order?

 

-How do I make a return, exchange or refund?

 

-How Do I proceed if I have a problem during the payment process?

 

- What are the warranty?

 

-Is the payment by credit card secure?

 

-Where do Forum des Sacs products come from?

 

-How can I contact Forum des Sacs?

 

-How do I track my orders?

 

-Can I be refunded the difference if I find the same product for cheaper and how?

 

-Does the payment in several times work?

 

-I Can not order, the sytem is freezing up !!!

 

-How to order ?
 

To place an order on the website forum-des-sacs.uk, there is nothing simpler: stroll through our catalog according to your needs and wants, in the categories Woman, Man, Junior, luggage or Business.

Or even go refined search within the Categories

Women, Men etc ... then make your choice among the bags or purses or shoulderdbags and so on...
You can also use the search engine by typing a model, a name, a brand or even a reference in the box provided for this purpose.

Or even by using the refined search by clicking on the theme, brand, color or price, these criteria are cumulative to find exactly what you are looking for.

Choose the items you want to buy by clicking on "Add to cart". Once your products in the basket, let yourself be guided by clicking the "Order" button or continue shopping if you have multiple items to order. And follow the steps in the right order.

After choosing the mode of payment, remember to check the "I have read and agreed to the terms and conditions of sale".

Or you can call us on 01 53 90 59 65 with a valid Credit Card to place an order directly with one of our advisors. The call is secure and we keep no traces of your bank details.

 

-When am I going to receive my order?
 

 The DHL Tracking page can provide up-to-date information on your shipment location.

How to make a return?
 

If the article does not meet your expectations, you can return the item:

-Firstly write us an email to mail@forum-des-sacs.uk (with your name, the order number and the reason for return)

Return the product in its original condition and packaging.

-With The original invoice (or a copy)

-Indicate If it is a refund or exchange

The shipping address is as follows:

Forum des Sacs
80 rue d'Alesia

75014 Paris
France

The return fees are your responsibility unless the error was from our fault, we will immediately refund you after reception by check or credit card on which was made the down payment or you will receive a voucher code in case of exchange.

You can, while waiting on reimbursement, order again on the website to be delivered at the earliest and while the article is still available.
 

 

Write to us on mail@forum-des-sacs.uk (with your name, the order number and the reason for return), indicate the proxy in which you want to drop your package.

We will send a pre-printed postage stamp mail it will stick on the package properly packed by you:

Return the product in its new condition and original packaging as soon as possible in the selected point Mondial Relay Relay:

-With The original invoice (or a copy)

-Indicate If there is a refund or exchange

 

-How Do I proceed if I have a problem during the payment process?
 

 

Make sure during the payment process by credit card that you have typed:

-The Card number

-The Validity date (month and year)

-The Cryptogram (last 3 digits on the back of your card)

-Have well connected mobile number to receive the bank's validation code

-Have entered the correct code received on your mobile

If after all that, the payment does not go through, you can call us on +33 (0)1 53 90 59 65, provided with your credit card, an advisor will seize control and confidential data from your card on the payment management site Paybox. Check with your bank that your card is indeed connected to a fraud payment system (the mobile number, security question, etc.) because the site is a 3D Secure, non-attached cards 3D Secure system are not always accepted.

 

-How does the warranty work?
 

 

Most of the products we sell have a guarantee, the duration of the guarantee is on the product or invoice.

The warranty applies to the manufacturing place of the product and not against wear or a defect related to an accident or lack of use.

Simply return the product with the order number or, with the name and address where the order was placed so that we can find the order.

Call us ahead to know whether the guarantee works for you.

The costs of return shipment will be at your expense and we will return your item repaired or exchanged against a new one for free.

 

-Is the payment by credit card secure?
 

The Payment is fully secured through the online payment system of our banking partner Paybox for online payments. Your circulating banking data on theInternet will be in encrypted form only, that is to say, they are coded to make them unreadable. Moreover, they are processed only by Paybox and are never in possession of Forum des Sacs. Indeed, when you enter your card number to make purchases on Forum des Sacs is, in reality, Paybox you send them and not to Forum des Sacs

Similarly, when we make a refund, we passthem on to Paybox the amount tobe refunded to you through your order number and not directly on your bank card.

Or when we make a direct payment by telephone for you, we transmit the data from your card on the site Paybox which processes the operation safely.

To be honest you will see that on the payment page where you enter your credit card numbers, the page is https: // instead of http: //, it is a protocol sends and secure, encrypted data entry. A hyper secure computer of stuff to protect your data! For those who want to know more click here.

 

-Where do the products on Forum des Sacs come from?
 

 

The products sold on Forum des Sacs are authentic brand suppliers. You can obtain the coordinates of the brands and the suppliers by mail to: mail@forum-des-sacs.uk.

 

How do I contact Forum des Sacs?
 

You can contact Forum des Sacs by telephone at 01 53 90 59 65 (Cost of a call to France) or contact us by email at

mail@forum-des-sacs.uk

or even directly in our shops at:

 

Forum des Sacs

80 rue d'Alesia

75014 Paris

France

                                                                                        

  In all cases, you will have a fast response.

 

-How do I track my order?
 
With DHL there is nothing more simple than to track your shipment.  No need to call Customer Service – DHL's online results give you real-time, detailed progress as your shipment speeds through the DHL network. 
Go to their website by following this link : HERE
And select your shipment type and enter your tracking number.
There's nothing to it.
 
 
 
-Can I be refunded the difference if I find the same product for cheaper and how?
 
Forum des Sacs has pledged itself to have the best prices on the internet, if you find the same item (the same color within 30 days of purchase) cheaper elsewhere (excluding sale items or promotions) we will refund the difference back to you. Just write to us on mail@forum-des-sacs.uk specifying your order number with the supporting documents (store, website) and after verification we will refund you directly by check or on your bank card from where the payment was made.
 
 
-Does the payment in several instalments work?
 
 
We currently are unable to perform this function at the moment.
 
-I cannot order, the system is freezing !!
 

If you are unable to order online, you can not get to the payment page or orders, it is often because your browser is outdated. (You may ask what a browser is? It is often the small icon that you click on to get onto your search engine, most people use the "e" blue, this is Internet Explorer. But we can use the Internet through other browsers like Mozilla whoch is a fox that turns on itself, google Chrome in color or Safari for Mac and each browser sometimes makes their own whims so sometimes if you have a problem with a web page, try another browser, and it just might work).
Remember to load a newer version depending on the browser you are using (or can change or put several to have the choice). You will need to download the latest version and install it, then close all your web pages for installing and it is sufficient to restart Internet as usual with the same browser or another.
And repeat the command on your cart on Forum des Sacs

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