Terms and Conditions

Terms & conditions of Sales

1- Products
2- Prices
3- EU Countries
4- Other Countries
5- Orders
6. Availability
7- retraction time
8- Refund or exchanges
9- Payment
10- Shipping fees
11- Delivery
12. Personal information
13- Valued website- "Premium Site" FIANET
14- Intellectual Property Rights
15- Applicable Laws
16-The Company


The present terms and conditions of sale (hereinafter, the “Terms and Conditions”) are those of SARL FORUM DE LA MODE, also known as Forum des Sacs, a French corporation (SAS) incorporated under the laws of France, having its registered office at 80, rue d'Alesia 75014 –Paris – France, registered with the Commerce and Company Registry of Paris under the number 800 782 492 R.C.S.800 782 492 R.C.S. Paris, N° de TVA intra-communautaire FR 92 800 782 492 (hereinafter, the “Forum des sacs”)

By submitting an order through the Website and checking the box “I have read and I agree with the Terms and Conditions”, the Customer unconditionally agrees to the Terms and Conditions, excluding any other conditions, said conditions being viewable at the time the Client checks the box.

The Company reserves the right to modify or update the Terms and Conditions from time to time. In such case, the updated version will be available on the Website. The Terms and Conditions applicable to an order are those in force at the time such order was made by the Customer.

The Terms and Conditions shall apply with no restriction or reservation to all sales concluded through the Company’s website and its national variations (hereinafter, the “Website”) by customers having their principal residence in a country which is not already covered by one of the specific terms and conditions of sale applicable to such country. 

The sales concluded through the Website and governed by the Terms and Conditions are reserved exclusively to orders made by customers who are adult natural persons acting as end-users (hereinafter, the “Customer”).

Any partly or entire Reproductions,will always be subject to an authorization from Forum des Sacs

These terms and conditions aim to define the terms of sale between Forum des Sacs and the customer from the ordering services all the way through to payment and delivery terms. They therefore regulate all the steps necessary for placing an order and to keep track of the latter between all parties involved.

1. Products

 1.1 Description of the products

The Company shall not be liable for any mistakes made in the presentation of the products on the Website, as long as the delivered product complies with its written description on the accepted order. All the photographs, pictures and reproductions presented on the Website are provided for the Customer’s information only. The Company shall not be liable in the event of insubstantial differences between the presentation photos of the products on the Website, wordings and illustrations and the products ordered.

1.2 Availability

Products may be purchased only if they are displayed on the Website and available when the order is accepted by the Company. In the event a product is unavailable, the Company will inform the Customer by email. Where appropriate and possible, the email will specify the date on which the product will be available. If the product is definitely unavailable or if the Customer does not wish to wait for the product to be available, the Company will reimburse the price of the product, if a payment has been made, within 30 days following the payment date by the Customer.

1.3 Ownership

The products will remain the property of Forum des Sacs until full payment of the order. However after delivery, the risks of the delivered goods are transferred to the customer.

2. Prices


The prices of our items are in Pounds. All orders, whatever their origins are payable in Pounds.
The VAT included is the French VAT. Its current rate is 20%. If the rate is altered up or down, this rate of change could be reflected immediately on our prices. Online products selling prices are admissible for orders placed between 01/01/2015 and 01/12/2015.
There can be only one type of promotion by product, our offers can therefore not be combined (unless otherwise stated).

Orders to be delivered outside of the European Union are charged excluding the VAT (that is to say the selling prices / 1.2), this price is automatically calculated during the ordering process

Forum des Sacs carries out customs fees procedures for goods issued but it is up to the customer to settle customs fees  and pay the related taxes in that country.

3. EU Countries

The items you order are subject to French VAT at the current rate of 20%. You cannot get VAT refunds but you have no extra fee payable at the reception. For deliveries in a country of the European Union (other than the Metropolitan France), shipping fees are added to the price of (these) product (s) ordered (s). These shipping fees are calculated before checkout for acceptance (see tariffs in 10. Shipping costs).

4. Other Countries

Orders are invoiced excluding taxes. Online prices include VAT but for orders outside of the EU you pay the price excluding tax (the sale price divided by 1.20).

We take care of the administration papers (for customs) required for delivery of your order. And the steps and the fees payable to receive your package is to be carried out by the customer side according to the country and the applicable tax legislation in that country.

5. Orders

Any order electronically signed by the consumer "double click" (Act of 13 March 2000 on electronic signature) as well as entering data on successive screen pages, inputting your credit card number and expiration date are a irrevocable acceptance of the terms and conditions of sale and will be the payment and validatation of your transaction. The data recorded by Forum des sacsconstitutes proof of all transactions made by the Forum of bags and its customers. The data recorded by the payment system constitutes proof of financial transactions. An order confirmation will be sent by mail at the earliest during the validation of your transaction or at the latest at the time of shipment of your order.

6. Availability

Our products offers are available within the limits of available stocks. The products available online are deemed available. Indications on the availability of products will be provided upon receipt of your order, in the event of unavailability of product (s). If the delivery time should exceed 5 working days, a confirmation of your order on such date will be sent by email. You are free to cancel your order at any time. Forum des Sacswill contact you to keep or cancel your order. Your credit card will be charged only the amount corresponding to products shipped and shipping costs.

7. Retraction time

You have a period of 15 days from delivery to return the product (s) (s) command (s) for exchange or refund. See under customer Service.

8. Refund or exchanges

If you want a refund or exchange your purchase, the product (s) must be returned within 15 days of reception in its original packaging.

Above all do not forget to send us your return request by sending us a listing on contact specifying the order number, the reason for return and the desired mode: exchange or refund.

For any exchange, we will send you a voucher which will be required during your next purchase

Return new items in their original packaging to the following address:

Forum des Sacs
80 rue d'Alesia

75014 Paris


or you can return them in one of our partner stores (see partner stores).

For any returns, we kindly ask you to tell us the reason for the return, and those informally, so we can improve our customer service.

The return fees are your responsibility unless after stated otherwise by Forum des Sacs

The product (s) returned will be refunded or exchanged immediately after receipt of the package by Forum des Sacs. If the package returned by the relay point, and shipping Compatible Bags Forum and the package put in bags back to the Forum name or shipped by Coandbag Bags Forum is lost or damaged, no compensation will be possible .This will engage the customer to take action against Postal services which should reimburses the package with a maximum of 25 euros per package.

Reimbursement will be made by check in the name and billing address of the customer who placed the order directly, or to the credit card of the customer or via PayPal, as defined by your method of payment.

If the product is defective or if we made a delivery error in relation to your order, Forum des Sacs will cover the return shipping costs.

In this case, the item must be returned within a maximum period of 10 days. Products returned damaged, soiled or incomplete will not be refunded.

9. Payments

Payment is made online by credit card, PayPal, or check. The Visa credit cards, Eurocard / Mastercard are accepted. You can also order by mail, following the instructions during the ordering process. Your order will be processed upon receipt of your order and check payment.

The security system in place for transactions is the Paybox system.

The personal information and the credit card numbers never pass unencrypted between the browser and the server, the data is signed and encrypted and transmitted using SSL (SSL Certificate) upstream of online payment module. The agreement of the central bank card network triggers the sending of the goods. The day of sending the goods your account is debited for the amount of your invoice corresponding to (x) product (s) shipped and transport costs if needed.

If you choose the payment by check, you should forward it to us as quickly as possible upon confirmation of your order with the check number of your order on the check to the following address:

Forum des Sacs
80 rue d'Alesia

75014 Paris

Your order is kept aside for 5 days and after that it is relisted. Upon receipt of your check, we will ship you the merchandise.

10. Shipping costs
11. Delivery

For your information, the average delivery time is 3 to 5 working days by the provider "Mondial Relay". Delivery will be made from Monday to Saturday at the address you specified. In case of absence a notice will be left in your mailbox. Your package will be made available in the Post office in your area .. If your package has signs of damage or seems to have been opened, you must request that it be made available to your post office for its opening occurs in the presence of an authorized agent of your local post office or you must reject it and it will be returned Forum des Sacs. You can in no way accept the package with reservations according to postal regulations.

Regarding deliveries Point Relay Mondial Relay, delivery times vary 3-5 days on average for France. If your package did not reach on time, it should be notified to Forum des sacs that we were doing the claim with the carrier.

Chronopost express deliveries take place the next morning for orders placed before 2pm and the following Monday for orders placed Friday and Thursday after 2pm (unsecured but possibly on Saturday).

If delivery times were to increase due to an unavailability of the product, we will seek your permission to retain the order with the delay or cancellation and refund.

Forum des Sacs can not be held liable for breach of contract in case of force majeure, disruption or general strikes, partial or total, including postal services and means of transport and / or communication, flood, storm, fire or a third contract.

Forum des Sacs reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is under administration .

Anti Fraud Controls
Forum des Sacs controls all the orders that have been validated on its website. Under these procedures, our services may be necessary to ask all the necessary documents (identity card, bank details, EDF etc ...) to unblock your order, as requested if supporting documents were not received, the order will be shipped to the cancellation and reimbursement of the order in case of proof of failure.

12. Personal Information

Forum des Sacs recognizes the importance of protecting the privacy of its end-users and agrees to pay the utmost attention to their obligations taken towards them. The data collected on the site are purely for internal use and allow us to process orders. They are integrated into the customer database. Forum des Sacs refuses to divulge any of these data to any business whatsoever. You agree to give consent to such use of your personal data. Under the Data Protection Act of 06/01/1978, the client has a right of access, rectification and opposition on the recorded data concerning him. This right of rectification may be exercised at any time by mail to the following address:

Forum des Sacs

80 rue D'alésia

75014 Paris


Declaration number for Forum des Sacs at the CNIL: 1627864.

13.Valued website- "Premium Site" FIANET

Your purchase on Forum-des-sacs offers you the opportunity to participate in operation "Rated Site - Premium Site", organized by FIA-NET

Through two customer satisfaction questionnaires whose purpose is to measure the quality of our service that has been brought to you throughout your purchasing act, you can tell us about your personal experience and share with the Internet community on the FIA-NET website.

These questionnaires may be sent to you by FIA-NET or forum-des-sacs via email after your purchase.

The information gathered in these questionnaires are subject to automated data processing whose head is FIA-NET

Partial responses or non response to one or both customer satisfaction questionnaires will in not matter affect the progress of your order and its treatment.

FIA-NET SA and forum-des-sacs are the recipients of the personal data collected within these questionnaires.

Non-personal data will be used by FIA-NET in accordance with current regulations and in particular those relating to the protection of personal data.

Under the Data Protection Act of January 6, 1978 you have, at any time, a right of access, rectification, and opposition to all your personal data by writing a letter, with proof of your identity, to:

FIA-NET Service Informatique et Libertés
Treatment N ° 896150
39, rue Saint Lazare - 75009 Paris

Thank you for your understanding.

14. Intellectual Property Rights

The Company is the holder of all copyrights on the content of the Website. All its trademarks, logos, domain names, downloadable documents, graphics, videos and all distinctive signs shall be considered as intellectual works on which the Company owns all intellectual property and commercial rights.Any representation, reproduction, disclosure, distribution, translation, diffusion, modification, transcription, whether partial or complete, in any manner whatsoever, is strictly prohibited without Forum des Sacs’s prior express authorization. 

15. Applicable Laws


This agreement is subject to French law. The contract language is English. Any dispute arising in connection with the application or interpretation of this contract will be submitted to the competent French courts.

16.Contact information


 de / Headquarters :

Forum des Sacs
80 rue d' Alesia

75014 Paris

Tél. : 01 53 90 59 65

VAT n°: FR 92 800 782 492


hosted by OVH

SAS capital of 10 000 000 € 
RCS Roubaix – Tourcoing 424 761 419 00045
Code APE 6202A
VAT n° : FR 22 424 761 419
Headquarters : 2 rue Kellermann - 59100 Roubaix - France.


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